Returns Policy

You may return an unused item in its original packaging within 30 days of delivery for a full refund of the purchase price.

Because we sell beauty, personal care, and wellness products, opened or used items in those categories cannot be returned for resale reasons and for the safety of other customers, unless the item arrived damaged, defective, or incorrect.

If something arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery with your order number and a photograph of the item and packaging.

We will replace it or refund it, and we will not ask you to ship it back first in most cases. This applies whether the fault was ours or occurred in transit.

Email us with your order number and what you would like to do. We reply within one business day with a return authorisation and instructions.

Items sent back without a return authorisation can be delayed or refused, because we cannot match them to an order.

Approved refunds are issued to the original payment method once the returned item is received and inspected, typically within five business days of receipt.

Original shipping charges are refunded when the return is the result of our error. Otherwise, return shipping is the customer’s responsibility.

If you bought from us through Amazon or another marketplace, that marketplace’s returns process applies to your order and is the fastest way to resolve it. Contact us directly if you need help beyond what the marketplace can do.